Compensation

Dear E Dreams,

I hope this email finds you well. My name is Thallon Hogg, and I am writing to address a recent experience with Virgin Atlantic that has left me seeking assistance and clarification.

On December 15, 2023, my wife (Bianca Hogg) and I had a scheduled flight at 19:45 with Virgin Atlantic from OR TAMBO INTERNATIONAL to London Heathrow. Unfortunately, this was our first-ever international trip, and it wasn't a great experience as the flight was first delayed due to supposedly technical errors. After a while, the flight was ultimately canceled, causing disruption to our travel plans and impacting the excursions we had planned and paid for in the UK.(added proof attached for more info please let me know)

I understand that flight disruptions can happen due to various reasons, and I appreciate the efforts made by your team trying to atleast get us a stay in the nearest hotel, however this was also a bad experience with no food and bad sleep due to us only being booked in and getting to the room at 01h30 due to this cancellation.

However, the unexpected cancellation has resulted in additional expenses, rearrangements, and a considerable impact on our travel schedule.

In light of these circumstances, I request compensation for the inconvenience caused. I have attached the relevant details of my booking, including the flight information and any additional costs incurred due to the cancellation.

I kindly ask for a prompt review of my case and appropriate compensation to be provided. I believe in Virgin Atlantic's commitment to customer satisfaction and trust that you will address this matter fairly.

Thank you for your attention to this issue. I look forward to your prompt response.

Sincerely, Thallon Hogg +*** *** Bianca Hogg +*** ***.