Bad Experince with eDreams - Personal Review

This is my personal review for eDreams. I booked my flight ticket using the eDreams.com portal on 23rd of June 2021 from Portugal to France for the 26th of June 2021. But later the next day, I came to know that they booked my ticket for the 28th of June 2021.

Now, here the cat and rate race starts. First of all, they don’t display their customer care number on their website eDreams.com. I search a lot on Google and tried on over 8 numbers and finally able to reach to the customer care. When I told them about the wrong ticket date booking, they told me to contact to the Airlines Company. Strange is not it? I booked my ticket from eDreams.com and they are telling me to talk to the Airlines?? And when I talked to the Airlines Company, they told me that the ticket date can be changed without any additional charges however it should be done from the eDreams.com as they booked your ticket.

And when I told this to the eDreams customer care, they were asking to pay an additional €320 to change the date, whereas the airline was not charging anything to change the date.

eDreams is a big ***** and ***** company. Wondering why they are not provided their customer service or any contact number on their website. And the live chat is managed by Robots with an automated answer.

I lost my hard-earned money €320.

Won’t recommend anyone to use dream to book a flight ticket.