automatic subscription with monthly payment that you cant cancel

I'm writing to express my disappointment and frustration with my recent experience with your customer support team. I was shocked to discover that I had been billed for a Prime subscription that I didn't know I had. When I called to cancel, I clearly stated that I had no intention of keeping the subscription. However, the operator insisted on reading from a script, which caused me to become upset.

When I asked to speak with a supervisor, the operator refused, citing company policy. I'm appalled by the way your company is leading people into unintentional subscriptions and making it difficult to cancel them. I believe this practice is ******* and deserves public attention.

To avoid further charges, I had to cancel my credit card. While you can keep the money that was billed to me, I will never make a purchase through your website again. I will also share my negative experience with others to warn them about your business practices.