A travel company that is so disorganized that they can't make a booking.

This online travel booking agent were happy to accept money for a booking only to notify me the day before the booked flight that they were unable to book the flight and would refund. I am still waiting for the refund and had to pay for the two booked flights again through another agent. One month now since the cancellation. Aftersales communication with them is dreadful, you have to start the conversation over and over again with different people. You get nowhere.