No service for 2 months, ignores refund requests

I completed the online divorce form on Sunday 8 th November 2015 and effected payment of R850 on that date, reflecting on Monday 9th. The website indicated clients receive relevant documentation within 48 hours.<br> After waiting several weeks of complete lack of customer service, I contacted [URL Removed] on around December 21 st for a refund. They requested proof of payment which was sent, followed by several more requests for a refund.<br> The latest request was on evening January 11 th 2016 and within an hour [URL Removed] shot back the hastily completed forms which should have been sent to me around November 11 th 2015. This is TWO months after the customer service promise of 48 hour turnaround.<br> On quick glance, the forms finally sent me contained errors: my surname was spelt incorrectly, one form was incorrectly dated 2015 and another 2009. In a further refund request, [URL Removed] simply corrected their errors that I highlighted. I have subsequently discovered further errors. This service comes way too late for my needs and is completely substandard. [URL Removed] also claims that the courts were in recess - they were certainly not in mid-November 2015 when I needed the service