SUPER POOR CUSTOMER SERVICE!!!

Hi There Prospective Client to Edge Fitness Clubs, please be very cautious and careful when you want be a member of this club unless they implement drastic changes to improve their SUPER POOR customer service more especially when it comes to customer complaints and membership termination process. Myself and my wife had a great pleasure using their affordable facilities in Linton Grange branch under Mr. Deon who is very rude and so unprofessional. The problem started when I wanted to cancel our membership with the club. One month notice was given but I was so surprise that after four months my bank account was still debited for our premiums. The branch Manager was VERY DISRESPECTFUL when I raise this issue and their Marketing department led by Elme Nel (Clack), Marketing Manager also failed dismally to address this matter. I've been to the branch in person, called over the phone and sent e-mails without any joy. Even now I'm still trying to cut our business relationship with them without any success and I'm now even more terrified after reading other similar experiences going as far back as 2014. The last option I now have is to go to SA Consumer Complaints Commission for a recourse and to cut this cancer of theft and ****gery if this dispute is not resolved amicably. Please be warned before you sign any contract with this fitness club unless is FOR LIFE! All the best! Bongani Ngema from Port Elizabeth, Eastern Cape - e-mail: ***