SUPER POOR CUSTOMER SERVICE!!!

Hi There Prospective Client to Edge Fitness Clubs, please be very cautious when you want be a member of this club unless they implement drastic changes to improve their SUPER POOR customer service more especially when it comes to customer complaints and membership termination process. Myself and my wife had a great pleasure using their affordable facilities in Linton Grange branch under Mr. Deon who is very rude and so unprofessional. The problem started when I wanted to cancel our membership with the club. One month notice was given but I was so surprise that after four months my bank account was still debited for our premiums. The branch Manager was VERY DISRESPECTFUL when I raise this issue and their Sales & Marketing department also failed dismally to address the matter. I called and sent e-mails without any joy. Even now I'm still trying to cut our business relationship with them without any success. The last option I now have is to go to Consumer Complaints Commission in South Africa for a recourse if this dispute is not resolved. Please be warned before you sign any contract with this fitness club. All the best! Bongani Ngema contact ***