1 reviews | Active since Jun 2015
Still being debited after cancelling end of Feb
I cancelled my gym membership per email (as per their instructions, you cannot do it at the branch, I tried) on Sat 28 Feb 2015. I assumed they needed a calendar month notice so I wasn't upset when I get charged for March 2015. But then I had my account debited for April, then May and now finally June. So 3 months I shouldn't have been debited for.<br> <br> I sent cancellation emails on: <br> 28 Feb 2015 - no reply<br> 16 May 2015 - no reply, this is after I physically went to the gym again and they said i HAVE to do it via email<br> 27 May 2015 (cc'd in every address I could find for [URL Removed] - Reply the same day stating they will inform the club manager and I should let them know if I'm not contacted by him within 5 days. I wasn't contacted.<br> 6 Jun 2015 - Emailed once again. <br> 7 Jun 2015 - Club manager emails me saying he will contact me on Monday (8 Jun 2015).<br> 8 Jun 2015 - He doesn't contact me<br> 11 Jun 2015 - Email Edge Fitness again (cc everyone)<br> 11 Jun 2015 - I get debited once again<br> <br> Pathetic customer service, and sure it's ******* to carry on debiting my account despite cancelling the service.<br>
