Poor service and communication at kloof street edge fitness

Review of edge fitness gym - kloof street branch. Has to be one of the worst gyms i have been to. I can't count how many times i turned up to a class and have found its been cancelled without any communucation from edge. The app class details are often different to the real classes offered. The class instructor turn over is huge problem there (staff that work there have said this is due to wages being cut without communication). The gym equipment is always broken and it takes a long time to repair. The only stairs machine has been taken away. The service offered by the gym is not proportionate to membership fees as its a very basic gym with poor communication offered. I have made a complaint and little has been done to address the issues around classes and gym equipment. I have asked to leave my membership but my emails and whatsapps are now being ignored - apparently this happens alot when people try to come out of their contract. I believe its fair to request to come out of the membership as the terms on their contract and service delivery have not been fulfilled. This is far from a gym thats meant to promote wellbeing. I would advise trying other gyms in the local area and avoiding this one especially if classes are important to you and gym equipment working properly.