Pathetic service!!!!!!!!!

Edge overcharged me and they refuse to correct the error. I joined Edge a few months ago and my banking details was captured incorrect by the Sales consultant(mistakes happen I get that) I received an sms advising me of the failed debit order and I immediately contacted the club and received banking details for an EFT payment along with the outstanding amount. The fee was much higher than I was initially advised but the receptionist was kind enough to explain there’s additional charges for the first month as well as a levy which I have to pay every 6 months. I made the manual payment.( I was later advised of an additional amount I had to pay because of the failed debit order which wasn’t my responsibility they captured my details incorrect).All debit orders have been successful once they updated my details. Fast forward to September when I received a call regarding an outstanding payment. I explained to the consultant all payments have been successful and she referred me to the club. I contacted the club once again only this time the receptionist requested POP for the manual payment and provided me with a new email address (PO sent AGAIN). I was promised a call back once everything is resolved and I’m still waiting….. a new month and another sms regarding failed payment! I contacted the club AGAIN. The receptionist could not assist me and promised he would get his colleague to give me a call back at 2pm ( second promised call and as usual nothing) I contacted the club AGAIN this time requesting to speak to a manager, the receptionist transferred my call to “Warren” but after a few rings the line was disconnected. I contacted the club AGAIN and was advised that Warren would return my call. No call back once again!!!!! I contacted the club AGAIN and was advised that Warren left early today and when I was transferred to him I was actually transferred to an inactive line. This has been a nightmare!!! I am extremely disappointed with the disgusting service I received. Please fix my payment query.