Bad service and management

would not recomment anyone to join this Gym. I have cancelled my Sons's membership on 26 February 2022 online like they requested. On 28 March 2022 another debit order went off which was fine as we had to give 30 days notice. The next day I received a sms that fees would go up upon receiving the sms I phoned to enquire why I am getting a message as I have cancelled the membership. The lady informed me I cannot cancel as the account was R30.00 in arrears I asked how can that be? She rep**** fees went up on 28 March 2022. My question to her was why did they not take off the correct amount when the debit order went off and how can his gym fees increase when we cancelled before the increase. She could not answer and said she would get management to contact me. I never received a call I kept on phoning just to be told there is no manager available I even sent an email and the manager did not reply. I phoned again 10min ago at first I was told there was a manager then I heard her closing the receiver and talking to someone then she came back to me and said sorry he is in a meeting I told her I know he is not then she changed and said he ia in the bathroom she would get him to phone me. I am still waiting. This is the WORSE gym ever and won't recommend anyone to join. Very poor management and staff not even to mention incompetant