Disappointing sarcastic help from management about issues with their online service!

I am disappointed in the service received from EDGE, I used to attend face to face lectures but due to time constants, I have become an online student. I can honestly say Edge Business school does not care about their students and when placing a complaint with management, Greselda the one manager can only reply with its not our responsibility its yours and other sarcastic comments (like just for you we will ensure its not done!) . The online videos are not up to date ( some videos are more than 5 semesters old where the videos and support material don't even agree ) and Edge simply believe its not their problems its yours as a student. Besides the amount of money I have paid towards Edge i really thought they would have a little more compassion than sarcasm and its your problem than I have received.