**** service! never open an account with them

Utterly Disastrous Edgars/RSC Refund Experience - 47 Minutes of Silence and Absurd Requests! If I could give Edgars/RSC zero stars, I absolutely would. My experience trying to get a simple refund has been nothing short of an infuriating, time-wasting, and utterly *********** nightmare. 📞 The 47-Minute Hell Hold I was due a refund, so I did what any reasonable person would do: I called their customer service line. Get this: I was left on hold for a mind-numbing 47 minutes and 32 seconds (yes, I timed it, out of sheer disbelief) only for the call to ultimately... not be answered! Forty-seven minutes of my life, gone, listening to terrible hold music and empty promises that "your call is important to us." Clearly, it is not. This is an absolutely unacceptable level of service and a profound disrespect for the customer's time. 🏦 The *********** Banking Debacle After finally resorting to email/other channels, the process became even more absurd. Despite the fact that they owe me money, and presumably have some form of customer records, they have now requested my bank statements! Why? Because, apparently, they don't even have my banking details on file – the same details they would have used for any previous transactions or payments. Let me be crystal clear: You owe ME a refund. You don't know my banking details. Your solution is for ME to send sensitive financial documents (bank statements)?! This is not only an unbelievable failure of basic administrative competence but also a major security and privacy red flag. Asking for bank statements just to process a refund is an unprecedented level of bureaucratic insanity. 📝 Final Verdict: Shameful and Exhausting My experience with Edgars/RSC regarding this refund has been one of the worst customer service encounters I have ever had. Waiting Time: Disgraceful. Process/Admin: *********** and insecure. Resolution: Non-existent. I shouldn't have to fight, wait an hour, and then hand over my bank statements just to get money that is rightfully mine. Process the refund now using the proper, secure channels and stop wasting my time with your nonsensical administrative requests. I demand an immediate resolution to this shameful situation! Would you like me to draft a more formal, strongly worded email based on this review to send to their customer support team?