Edgars RCS Card Blocked Without Notice on 20 Aug - Appalling Service

I am extremely disappointed with the Edgars RCS Card department.

On 20 August I went to Edgars Mall of the South to purchase an outfit I urgently needed. I had just made a payment to my Edgars RCS Card which was accepted and not rejected.

At the till my Edgars RCS Card was declined. I was told it had been blocked. I received no notification that it was blocked. RCS later admitted this was due to a technical error on their side.

I spent almost an hour at the till while the Edgars consultant tried to help. We were on the phone to RCS and were repeatedly put on hold for long periods.

When we finally got through, I explained how urgent it was, but the consultant did not care and would not help. The supervisor who came on the phone was quite rude.

I was promised the complaints department would call me. No one ever called. On Monday I just got an SMS saying my Edgars RCS Card has been unblocked. No apology or explanation.

To block an Edgars RCS Card for your own technical error, not inform the client, leave them at a till for an hour, keep putting them on hold, be rude, and fail to call back as promised is unacceptable.