Zero feedback over account dispute

If there was a lower score I would give it to them. I have been to the shop, tried phoning their accounts department and they could not assist and I have sent numerous emails without any response.

If Edgars is out there please respond. I will be happy to change this review if my issue is resolved.

On my September account I picked up that a purchase at the Edgars store in Illanga mall on 16 August was wrongfully billed twice after I requested the cashier to use my thank you points. I went to the store and requested that the wrongful amount of R 1 333.87 be removed from my statement. The manager confirmed that the amount was wrongfully allocated and said that they would contact me once it has been removed. A few days later I received a call confirming that the amount was removed and that my next statement will confirm this.

To my disappointment my October statement did not confirm this and an additional charge of R 1003,70 was added to a budget facility that I do not remember asking for (a budget facility) or spending.

I tried phoning the helpline ***and after 12mins of holding, gave up and went to the store again on 17 October. Almost an hour later the RCS consultant that they phoned from the store said that her system is giving an error and she can not assist me.

I do not have time to waste going back and forth and herewith request a settlement letter after the R 1 333.87 with all interest related to that charge, has been removed. I also request a statement of the so called budget facility indicating all items I allegedly purchased on this facility or the charges and interest also to be removed.