Zero Customer Service Edgars Diamond Pavilion Mall

Edgars diamond Pavilion tomorrow on the 17/03/2022 will mark exactly 3 months since my mom is waiting for her Sim swap, three months, let that sink in, three months of waiting and inconvenience. When I wrote the initial review on behalf of my mom, it was the 10/01/2022 and we were told to wait a few days because there was a backlog in December, what's worse is that my mom still goes to your store to enquire and she is still fed lies and told she will receive a call until she makes another visit. By apologizing and assigning someone to the complaint knowing very well they won't take the matter with the out most urgency is appalling. It's so disheartening that her continuous efforts to restore her number are just falling on deaf ears, a number not just tied to her work and the clients she assist, but her whole life. Imagine if the shoe was the other way round, I mean this is below par service. 3 months Edgars, 3 months!!! You lot should hang your heads in shame, because customer service is definitely not your fotre.