1 reviews | Active since Feb 2013
Zero balance account billed for VIP clu membership
To whom it may concern<br> <br> I currently have an Edgars account which had a zero account balance since September 2014. In January 2015 I received a Edgars club magazine for the first time ever and no statement. At the end of January 2015 I receive an sms stating that I have a balance outstanding of more than R150.00. I sent an email to [Email Removed] on 16 February 2015 requesting a 6 month statement and a request to have whatever charges are on my account reversed because I have not been at an Edgars store to purchase items or to sign up for any products in the last 6 months. On the 17 February 2015 I received an sms with a link to my February 2015 statement which I downloaded and discovered that I am being billed for a VIP club membership. The balance at this point is R206.94. When I received my requested statements, to my surprise I have been billed from November 2014 for this membership. I have requested that these charges be reversed again in an email sent on 20 February 2015. No consent was provided by myself for this product this constitutes ***** . At this point all I have been told it is being investigated and no time line was provided.
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department for intervention. The club VIP membership is cancelled and investigations will be conducted,concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department for intervention. The club VIP membership is cancelled and investigations will be conducted,concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
