FJ
Faizel J
1 reviews | Active since Feb 2013
23 Mar 2015, 14:46
Zero balance account billed for VIP clu membership
To whom it may concern <br> <br> I refer to my previous report dated 25.02.2015 to which Edgars has responded that my club membership will be cancelled, an investigation will be conducted relating to the **********ly signing up of the VIP club membership and I will be contacted in the interim of the investigation. <br> <br> To my surprise I have received another VIP club magazine when this membership should have been cancelled. If my account (Reference number listed below provided in the response back from Edgars) is not cleared with the outstanding balance relating to club membership fees and interest I will be taking this matter further. <br> <br> Regards
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Edgars's replyOfficial
24 Mar 2015, 09:02Hello Mr. J,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that we can confirm that the Club membership was cancelled as per your request, as of the 21/02/2015. We have requested the reversal of the fees charged on your account for Club and have been advised that this will update on your account after 48 working hours.
The reference is as follows: ***/GO
Should you have any concerns, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your continued support.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that we can confirm that the Club membership was cancelled as per your request, as of the 21/02/2015. We have requested the reversal of the fees charged on your account for Club and have been advised that this will update on your account after 48 working hours.
The reference is as follows: ***/GO
Should you have any concerns, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your continued support.
Edgars's reply24 Mar 2015, 09:02
Official
Hello Mr. J,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that we can confirm that the Club membership was cancelled as per your request, as of the 21/02/2015. We have requested the reversal of the fees charged on your account for Club and have been advised that this will update on your account after 48 working hours.
The reference is as follows: ***/GO
Should you have any concerns, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your continued support.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that we can confirm that the Club membership was cancelled as per your request, as of the 21/02/2015. We have requested the reversal of the fees charged on your account for Club and have been advised that this will update on your account after 48 working hours.
The reference is as follows: ***/GO
Should you have any concerns, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your continued support.