1 reviews | Active since May 2017
Your reciept has no date
<p>I recieved a GHD Styler for my birthday in July 2015 from Melrose Arch in Edgars, I have the reciept but your reciept does not show a date, and GHD is claiming that I bought this styler in 2011, which I know for a fact is not true as this was a birthday gift to me in 2015, they refuse to assist with the repair as they say the warranty has fallen away since I bought it in 2011, which i dont know how they got to that date, when I know this GHD was bought in 2015, it should still be under warranty, as it is now July 2017. I would like to see how they got to the date of 15.10.2011. And I would like you to please check your records and proove to me how I bought this GHD Styler in 15.10.2011, if this cannot be proved then I would like GHD or Edgars to do the honourable thing and repair the GHD for me please as I am 100 percent sure that it was bought for my birthday in July 2015. It is not my fault that YOUR reciept does not have a proper date on it, it is a reciept from Edgars which I retained in case anything happened with this GHD styler</p>
We have escalated the complaint to the Edgars Melrose Arch management to address with regards to the faulty GHD Styler . Kindly note that the store will have to follow policies as well regarding faulty items that are returned in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Melrose Arch management to address with regards to the faulty GHD Styler . Kindly note that the store will have to follow policies as well regarding faulty items that are returned in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.