RM
Remo M

1 reviews | Active since Feb 2011

16 Apr 2015, 11:53

Your incompetence will not be incurred by ME!!!

I had purchased clothes from Edgars and I didnt receive a till slip. I was told that I cannot leave the store with the clothes even though the EFT had gone through reason being the ladies had logged a complaint regarding the till slip not printing. After that call, they told me that my money would be returned to me and I cannot leave with the clothes. They felt it was a risk on their side but nobody thought about my risk. I paid for clothes adn I didnt receive them and I left the store without my proof that I did not receive the clothes. I receivd a call from the Manager who was polite, asked me to come and collect the clothes. I have thought about this situation that Edgars has put me in,I will not go to Rustenburg to collect those clothes. I want nothing to do with Edgars and I would like the funds in my account before the end of today. I will not incur any other expenses for your incompetence, why should i drive there to collect clothes from you that you should have given me. Give me back my money, you can keep your clothes!!!

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Replies (1)
Edgars
Edgars's reply17 Apr 2015, 16:07
Official
Hello remoa1,

Thank you for raising your concerns with us. Kindly note we have referred this query to the credit manager who will assist with a credit. We apologise for the overall experience, we can understand the frustration and discomfort caused. Be reassured the credit manager will be off assistance to you shortly.

We assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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