HR
Herman R

1 reviews | Active since Jan 2013

22 Feb 2016, 18:23

Your incompetence no longer surprises me!!!!

I wish I could swear on this site for you people to see the level of frustration that I am now going through. On 22 Jan I posted a complaint whereby I said you should go and dig up my mother that passed away in October to collect your lousy R400.00. Ref number ***/GO<br> I never knew that Edcon is in such a poor financial state that they keep hounding people for R400, even though I have been sending the documents through MULTIPLE times, called MULTIPLE times and laid complaints MULTIPLE times. <br> What is it going to take for you people to let this go and claim the funds from the life policy. I suppose nothing because you are all equally ***********!!!!!<br> <br> Please stop sending your demanding letters and pick up a freaking phone and call me direct. Alternatively you leave me no choice but to visit your Headoffice personally and make such a scene that we can once and for all resolve this matter.<br> <br>

0
Replies (1)
Edgars
Edgars's reply23 Feb 2016, 11:26
Official
Hello hermvr77,

Please accept our sincere apologies for any frustrations occurred due to this incident.

Kindly note a request for a pay-out including the supporting documents were submitted to Hollard on the 18.01.2016 by our regional credit office management. A further follow up will be conducted by team and once the query has been finalised feedback confirming resolution will be communicated directly to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards, Customer Experience Team.
Call Centre: ***