VL
Vicky L

1 reviews | Active since Jan 2014

06 Nov 2016, 12:59

You've just lost a customer

<p>To whom this may concern</p> <p>I've been a customer at Edgars eversince I can remember. Unfortunately I will longer supper any Edgars stores. </p> <p>I've bought almost a dozen bikinis at Edgars over the last few years. On Friday I went back to get myself a new bikini, I wanted to buy 2 sets, but when I wanted to fit then, they didn't want me to fit. They had a board in the changing room that stated that in the event of trying on underwear or swinwear you must please do so over your own lingerie. Which I've been doing for years. No I can fit them on anymore! And cant just buy something without fitting it on, because if it doens't fit, you also wont exchange! And depending on the brand I sometimes wear an 8 and other times a ten! So how should I know which to take!! I don't want to buy 2 of the same thing just because I couldn't fit. </p> <p>So due to that, and the fact that they were rude, I will pay off my account, close my account and you've just lost a regular customer. </p>

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Replies (1)
Edgars
Edgars's reply07 Nov 2016, 10:30
Official

Thank you for taking the time to raise your concerns with us.

Please be advised the below items cannot be tested/fitted on in store due to hygiene reason.

Swimwear, underwear, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infant’s bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines.

we apologise for the frustration caused in the matter.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,