MK
MrsRights K
1 reviews | Active since Apr 2011
18 Nov 2015, 17:32
You have redeemed yourselves
I would like to say thank you to the Credit Manager ( Anna)of Edgars Cresta and her assistant Teballo Motsweni for their help. I must commend them for their efforts in sorting out the complaint I raised previously. I appreciate the fact that they apologized for their mishap, by taking full responsibility and not blaming the staff member who made the mistake. I was credited the discount due to me and the overall payment I had to pay. Thank you. Edgars Crestas you have redeemed yourself in my eyes. I will surely come back to shop. Now I am happy that you take customer service seriously. Although a thank you Gift voucher would have put a smile on my face and made me a happy customer. Thank you ???
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Replies (1)Edgars's replyOfficial
21 Nov 2015, 12:35Hello MrsRights,
Thank you for taking your time to acknowledge and compliment the credit manager and Teballo on the outstanding job they do. We are pleased you were assisted and your query was resolved. We assure you their efforts will not go unnoticed, the store manager was notified for recognition. Thank you again for taking your time to write us this compliment.
Please find the reference number for the compliment: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking your time to acknowledge and compliment the credit manager and Teballo on the outstanding job they do. We are pleased you were assisted and your query was resolved. We assure you their efforts will not go unnoticed, the store manager was notified for recognition. Thank you again for taking your time to write us this compliment.
Please find the reference number for the compliment: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply21 Nov 2015, 12:35
Official
Hello MrsRights,
Thank you for taking your time to acknowledge and compliment the credit manager and Teballo on the outstanding job they do. We are pleased you were assisted and your query was resolved. We assure you their efforts will not go unnoticed, the store manager was notified for recognition. Thank you again for taking your time to write us this compliment.
Please find the reference number for the compliment: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking your time to acknowledge and compliment the credit manager and Teballo on the outstanding job they do. We are pleased you were assisted and your query was resolved. We assure you their efforts will not go unnoticed, the store manager was notified for recognition. Thank you again for taking your time to write us this compliment.
Please find the reference number for the compliment: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
