You have failed your loyal customers

My entire family has been loyal Edgars customers since the existence of the brand. Since the RCS transferral, we have been overcharged with a club membership fee, which we have never subscribed too. My mom who is 70 years of age has now incurred a cost of R1200.00 in a period of three months, yet the previous statements indicated that an amount of R242.00 was the only outstanding balance due. Customer service has failed us as we have made numerous calls and in store visits to confirm the overinflated amount due and why should my mother of 70 years of age have to physically go in store to try and resolve this issue during the current covid pandemic.