MK
Molefi K
1 reviews | Active since Apr 2020
23 Apr 2020, 09:48
You can’t close and edgars account without being **********
This clothing shop is a ******* , I bet that’s why they’re losing customers and getting into debt . I opened an account 3 years back and I’ve been trying to close the account for the last year and no winning instead vim getting charged interests and amounts that are absurd , only because of their incompetency, only if they were as fast to close an account as fast as they are to open one . It’s sad to see such a big company does this to its customers . I get SMS’s every morning to pay I talk to them on Twitter they respond after days telling me they are waiting for feedback . I hope Edcon will realize it’s striving with its customers and they need every customer.
Helpful (0)
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Replies (2)
Edgars's replyOfficial
23 Apr 2020, 11:58Good day Mr Kolanyane
We hereby acknowledge the receipt of your complaint.
Kindly note that our attempts of making contact with you have been unsuccessful.
Please be advised that your account will be closed pending the reversal of the charges accumulated since the account was paid in full. There might be delays on the reversals due to the COVID 19 national lockdown.
Should you need to enquire further please use ***/GO as your reference number.
Kind RegardsCustomer Experience Team***
We hereby acknowledge the receipt of your complaint.
Kindly note that our attempts of making contact with you have been unsuccessful.
Please be advised that your account will be closed pending the reversal of the charges accumulated since the account was paid in full. There might be delays on the reversals due to the COVID 19 national lockdown.
Should you need to enquire further please use ***/GO as your reference number.
Kind RegardsCustomer Experience Team***
Edgars's reply23 Apr 2020, 11:58
Official
Good day Mr Kolanyane
We hereby acknowledge the receipt of your complaint.
Kindly note that our attempts of making contact with you have been unsuccessful.
Please be advised that your account will be closed pending the reversal of the charges accumulated since the account was paid in full. There might be delays on the reversals due to the COVID 19 national lockdown.
Should you need to enquire further please use ***/GO as your reference number.
Kind RegardsCustomer Experience Team***
We hereby acknowledge the receipt of your complaint.
Kindly note that our attempts of making contact with you have been unsuccessful.
Please be advised that your account will be closed pending the reversal of the charges accumulated since the account was paid in full. There might be delays on the reversals due to the COVID 19 national lockdown.
Should you need to enquire further please use ***/GO as your reference number.
Kind RegardsCustomer Experience Team***
MK
Molefi K's updateReviewer Update
23 Apr 2020, 12:54Oh yes I got the same message on Twitter on Sunday , now I’ll have to wait another week for you guys to send me something , opening my account took a day and closing takes months . Please close my account.
MK
Molefi K's update23 Apr 2020, 12:54
Reviewer Update
Oh yes I got the same message on Twitter on Sunday , now I’ll have to wait another week for you guys to send me something , opening my account took a day and closing takes months . Please close my account.