JF
James F
1 reviews | Active since Jan 2014
03 Mar 2015, 12:57
wrongfull debit and no refunds
I was contacted to buy airtime by edgars which I was not interested in<br> they started to debit my account and I am still struggling about 6 months later to receive my refund<br> do they have no integrity ?
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Replies (1)
Edgars's replyOfficial
05 Mar 2015, 08:29Hello JimmyJ777,
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled and the account was credited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact you.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled and the account was credited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact you.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Mar 2015, 08:29
Official
Hello JimmyJ777,
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled and the account was credited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact you.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled and the account was credited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact you.
Kind regards.
Edcon customer experience team,
***
Best regards,