SP
Shane P
1 reviews | Active since Jun 2016
24 Aug 2017, 12:19
Wrongfull Charges
I have noticed that I have been charged for SMS Air Subscription, Mobile Content Fee and Airtime Contract Plan since April 2016. I have never subscribed or signed any mobile contracts or agreements. This needs to be investigated asap.
********** 6 ********** 1 SMS AIR SUBSCRI ********** ********** 36641 AIRTIME CONTRACT PLAN ********** 6 0684 MOBILE CONTENT FEE
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
25 Aug 2017, 08:12We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply25 Aug 2017, 08:12
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
25 Aug 2017, 08:13We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply25 Aug 2017, 08:13
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
SP
Shane P's updateReviewer Update
25 Aug 2017, 08:21I also mailed **********
********** but no replies for over a month
SP
Shane P's update25 Aug 2017, 08:21
Reviewer Update
I also mailed **********
********** but no replies for over a month