JG
Janice G
1 reviews | Active since Feb 2015
09 Oct 2015, 10:30
Wrongful listing at ITC
When I checked my ITC I saw that Edgars has listed me for bad debt written off. Firstly prior to the listing payment arrangements was made and paid via EFT into Edgars bank account. I then decided to make full payment and made settlement payment on the 30th September 2015. So if I was paying and my accounts currently paid up why the negative listing for bad debt written off when account was paid in full??? when will I receive my paid up letter??
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Edgars's replyOfficial
09 Oct 2015, 17:46Hello janice1005,
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department as there is still a balance on the account. The accounts department will address all concerns raised and revert with feedback.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department as there is still a balance on the account. The accounts department will address all concerns raised and revert with feedback.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply09 Oct 2015, 17:46
Official
Hello janice1005,
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department as there is still a balance on the account. The accounts department will address all concerns raised and revert with feedback.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department as there is still a balance on the account. The accounts department will address all concerns raised and revert with feedback.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,