Wrong Status on my account

I have never been in arrears at Edgars and my balance shows that I currently do not own anything. I also phoned to get my balance also there shows that I do not currently own anything. <br> <br> Now I am investing in a property and the banks decline to give me a loan due to the fact that my credit record shows that I am overdue on my Edgars account. <br> <br> I phoned the call centre and they advised me that it will take at least 48 hours for me to get a new account and told me that it will take at least 7 days for IT to update my status. <br> <br> I am not interested in a new account, my account already shows that I do not own anything. I want a letter from Edgars stating that I do not currently own anything and I want it before COB today. I also want an apology together with this. I also cannot wait 7 days for IT to rectify your wrong doings.<br> <br> Should I lose out on this property investment deal due to Edcons wrong doing be assured that I will pursue legal action and incur costs from your side,