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phiwokuhle W
1 reviews | Active since Dec 2015
25 Dec 2015, 09:38
wrong shoe sides
My sister bought a pair of Adidas at the hemmingways edgars active branch yesterday the 24th, the shoes were checked by the consultant from the box at the floor he said they are alright. proceeded to the till to pay was assisted by a lady who left me midway another lady (Vuyo)took over,she checked the shoes also said they are okay. Today when my son takes them out, its two left sides. I am very dissapointed with Edgars now they are closed we cant even go to exchange the shoes and get the right side. This is the worst christmas for my boy all thanks to Edgars and their *********** staff
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Edgars's replyOfficial
29 Dec 2015, 12:12Hello Eduphiwo,
It is with great displeasure to hear of the overall experience with your son's shoes. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience with your son's shoes. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply29 Dec 2015, 12:12
Official
Hello Eduphiwo,
It is with great displeasure to hear of the overall experience with your son's shoes. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience with your son's shoes. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,