RS
Refilwe S
1 reviews | Active since Jun 2011
21 May 2015, 11:49
wrong Promotion price tag
I am at the store there's promotion on T-Shirts buy one get one free for R119.95 and when I get to the till the price is totally dif fervent R129.95 and Eunice gave me attitude because of her not knowing about the promotion insist they're not on promotion and stared disagreeing and giving me attitude until Superior NikI came to authorise the transaction. I felt very undermined and disrespected as a client. In future please inform your staff about everything happening in the store. I found all of this embarrassing and very unprofessional.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
22 May 2015, 10:07Hello Fifi85,
Our attempt to contact you at 09:50 AM was unsuccessful.
We would like to apologise for the overall service experience. That is certainly not the type of service that indicates our standards. Please note the store manager was informed of this as it could have been handled in a different light. Our staff are trained and equipped with knowledge to assist customers and know of all promotions thus the particular staff member in question will undergo training.
The store manager will revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:50 AM was unsuccessful.
We would like to apologise for the overall service experience. That is certainly not the type of service that indicates our standards. Please note the store manager was informed of this as it could have been handled in a different light. Our staff are trained and equipped with knowledge to assist customers and know of all promotions thus the particular staff member in question will undergo training.
The store manager will revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 May 2015, 10:07
Official
Hello Fifi85,
Our attempt to contact you at 09:50 AM was unsuccessful.
We would like to apologise for the overall service experience. That is certainly not the type of service that indicates our standards. Please note the store manager was informed of this as it could have been handled in a different light. Our staff are trained and equipped with knowledge to assist customers and know of all promotions thus the particular staff member in question will undergo training.
The store manager will revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:50 AM was unsuccessful.
We would like to apologise for the overall service experience. That is certainly not the type of service that indicates our standards. Please note the store manager was informed of this as it could have been handled in a different light. Our staff are trained and equipped with knowledge to assist customers and know of all promotions thus the particular staff member in question will undergo training.
The store manager will revert to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,