Wrong product, no exchange, no refund, no good.

I came to Edgars with my girlfriend to shop in the cosmetics section (Tom Ford). The ***** on duty showed my girlfriend the product that she wanted, but sold her a different one.

About 20 minutes after, we sat down for a drink where my girlfriend opened the cosmetic box only to find the different product!

We went straight back to Edgars and they told us a story that it is too late to do an exchange - then why are they still open? Why did they sell my girlfriend the wrong product? Is this incompetence demonstrated in all South African business?

After a reasonable amount of complaining, the manager in duty (Queen) was very friendly and seemed to help us get the product refunded.

We are awaiting the refund to go through.

I am still very frustrated as this wasted a great deal of my time - I do hope that Edgars will give me a gift card to compensate for my and my girlfriend's wasted time. They should at least find out who the consultant was and reprimand them