KV
Karen V
1 reviews | Active since Nov 2010
03 Feb 2015, 10:36
Wrong person
I am constantly harassed via sms to pay R500 on account which is not mine. How do you get this to stop? I have written to accounts a million times to no avail. It's ridiculous.
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Replies (1)
Edgars's replyOfficial
04 Feb 2015, 13:45Hello KDBV,
We are deeply sorry that you are still receiving notifications for payment. That is not the type of service we render to our customers thus we have referred this matter to the accounts department manager to address. We assure you concrete feedback will be given to you shortly and we apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that you are still receiving notifications for payment. That is not the type of service we render to our customers thus we have referred this matter to the accounts department manager to address. We assure you concrete feedback will be given to you shortly and we apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply04 Feb 2015, 13:45
Official
Hello KDBV,
We are deeply sorry that you are still receiving notifications for payment. That is not the type of service we render to our customers thus we have referred this matter to the accounts department manager to address. We assure you concrete feedback will be given to you shortly and we apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that you are still receiving notifications for payment. That is not the type of service we render to our customers thus we have referred this matter to the accounts department manager to address. We assure you concrete feedback will be given to you shortly and we apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,