CB
Carla B
1 reviews | Active since Apr 2012
17 Nov 2015, 08:19
Wrong item delivered
I ordered a bottle of perfume from the red square online shop for my mother's birthday gift. Delivery was rather quick, but they sent me the wrong order. On my receipt it clearly states Elizabeth Arden 5th Avenue Gift Set, which is what I ordered, but I received the Elizabeth Arden Sunflowers perfume instead. I don't really have time to go to a store, that's why I ordered online in the first place. If you guys can't get your orders right, then rather don't bother selling stuff online. Very unhappy about this!
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Edgars's replyOfficial
18 Nov 2015, 17:36Hello Junon,
Thank you for bringing this matter to our attention. We must sincerely apologise that you received the wrong order. The red square online manager will address this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must sincerely apologise that you received the wrong order. The red square online manager will address this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply18 Nov 2015, 17:36
Official
Hello Junon,
Thank you for bringing this matter to our attention. We must sincerely apologise that you received the wrong order. The red square online manager will address this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must sincerely apologise that you received the wrong order. The red square online manager will address this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
I
f you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,