SL
Stephan L
1 reviews | Active since Mar 2014
25 Feb 2015, 16:57
Wrong information by consultant
I phoned Edgars to confirm how one get your club card because app**** for club VIP on the web when I app**** for my account. The consultant told me i haven't app**** for that service yet and haven't paid anything for that. After 4 months I received a message that I am behind on my payment(by sms) and asked that they please send me an email with my statement. I saw on my statement that I am paying for club VIP so I have been paying for something that was told to me i haven't yest subscribed to... Please go listen to the conversation. After this I would like to cancel all the extra's I said yes to from Hollard so I can pay off my account and never use my account again.. I have been paying almost double every month and it feels like my credit just isn't going down...
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Edgars's replyOfficial
28 Feb 2015, 11:49Hello oupa42,
We are deeply sorry for the overall experience. Please note we have referred this matter to the accounts department to cancel the financial services as requested. We assure you all matters raised on this query will be addressed accordingly. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have referred this matter to the accounts department to cancel the financial services as requested. We assure you all matters raised on this query will be addressed accordingly. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply28 Feb 2015, 11:49
Official
Hello oupa42,
We are deeply sorry for the overall experience. Please note we have referred this matter to the accounts department to cancel the financial services as requested. We assure you all matters raised on this query will be addressed accordingly. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have referred this matter to the accounts department to cancel the financial services as requested. We assure you all matters raised on this query will be addressed accordingly. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,