Wrong delivery and still waiting for refund

I ordered two products via the [URL Removed] site on 12/12/2015 (Order #***). The products arrived on 23/12/2015. I saw that they had delivered the wrong product and sent them an email. No response. The next day (24/12) I managed to get through to their call centre and spoke to Itumeleng, who promised to have the correct item shipped and wrong item collected from me. By 31 December I had still not received the item or in fact any communication from Red Square. I proceeded to yet again contact the call centre and spoke to Sipho. He advised me that the product was possibly out of stock and that he would arrange for the courier company to collect the incorrect item for a refund. <br> <br> On 4/1/2016 the courier collect the item. I sent an email to Red Square Online (4/1/2016), again giving them the history of the matter and requesting a refund on that item. I, again, received no response whatsoever and contacted the call centre on 8 Jan. This time round I insisted on speaking to a supervisor and spoke to Ntsiti (Group Manager). She undertook to arrange with the online store finance dept to process the refund.<br> <br> I AM STILL WAITING!