lM
lorraine M
1 reviews | Active since Jan 2014
19 Apr 2016, 04:09
Wrong debit
I have an account with edgars and an amount of 19.00 is deducted every month for mobile content that they dont even know wat is it for. I went to edgars customers service to complain they sent a reversal request several times but still im debited that money.I want my money back please
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Edgars's replyOfficial
19 Apr 2016, 11:40Hello l mogoru,
Thank you for raising your concerns with us. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly regarding the mobile content.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for raising your concerns with us. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly regarding the mobile content.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
Edgars's reply19 Apr 2016, 11:40
Official
Hello l mogoru,
Thank you for raising your concerns with us. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly regarding the mobile content.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for raising your concerns with us. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly regarding the mobile content.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,