Wrong charges and refusal to remove
<p>Disgusting service! I want to close my account immediately, I have been trying to sort out a problem with airtime charges on my account since may 2017. According to the call centre a request for reversal has been put in several times. I have only been helped by useless staff members who take no action in solving the issue. I spoke to the customer relations manager who was also of no help, Mzamami Ndove. I need action taken on this problem. Please contact me on ********** 844</p>
We attempted calling you on the mobile number that you have provided, however you were unreachable. We have received your concerns and apologise for the inconvenience caused by the Cell C airtime subscription . We have to escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We attempted calling you on the mobile number that you have provided, however you were unreachable. We have received your concerns and apologise for the inconvenience caused by the Cell C airtime subscription . We have to escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,