RS
Rudolph S
1 reviews | Active since Mar 2009
26 Nov 2016, 20:26
Wrong booking details
<p>I've sent through my MSC booking form on 16/11/2017. Someone would have called me regarding the booking. No one did. Today I got an Invoice with the wrong cruise dates. Those are not the the dates I gave on the booking form. It's also not the cabin number I gave in the booking form either. I'm really not impressed with this poor service. Can someone please call me regarding this issue please. This is really unacceptable. I've never had issues before with MSC cruise bookings.</p>
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Edgars's replyOfficial
13 Dec 2016, 08:35Thank you for bring this matter to our attention. Please be advised we have escalated your query to our marketing department for urgent intervention regarding the booking dates for the cruise. We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply13 Dec 2016, 08:35
Official
Thank you for bring this matter to our attention. Please be advised we have escalated your query to our marketing department for urgent intervention regarding the booking dates for the cruise. We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,