RS
Rudolph S

1 reviews | Active since Mar 2009

28 Nov 2016, 09:58

Wrong booking details

<p>I submitted my booking details on 16/11/2016 for the MSC cruise, for the voucher that I got.</p> <p>I was told someone will call me with in 3days. No one called me. I called back and then someone told me, NO they will call me within 7days. Up to now no one has contacted me. Saturday morning I received the booking invoice. The cruise dates are not the dates I gave on the booking form, the cabin number is also wrong and my MSC cruise club card nr is also not appearing on the invoice. How difficult is it to read information of a form that was submitted in clear handwriting. Can someone please call me so we can rectify these errors please?</p>

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Replies (1)
Edgars
Edgars's reply13 Dec 2016, 08:56
Official

The Customer Experience Team

Thank you for bring this matter to our attention. Please be advised we have escalated your query to our marketing department for urgent intervention regarding the booking dates for the cruise. We would like to apologize for all the inconveniences caused.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team

Best regards,