AM
Anita M
1 reviews | Active since Nov 2015
15 Nov 2015, 13:48
Wrong Billing & Reversal of Charges
I opened an account with Edgars sometime last year at N1 City branch. I started checking my statements this year after noticing that my account balance wasn't going doing. I realised that I was being charged for Airtime , SMS's, VIP subscriptions and Funeral Insurance that I never agreed to and signed up for. I have been to the Parow Center and Hemmingways branch and the people who have been assisting with the matter just give me ref numbers but never get back to me nor reverse all the unnecessary charges. I am very annoyed with the pathetic service I have received and would like this to be resolved ASAP!
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Edgars's replyOfficial
17 Nov 2015, 11:55Hello anitamlunguza@,
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for any frustrations caused due to this incident. Kindly note that the service in question (Cell C Subscription and SMS Air Subscription) was called today as requested. In addition a request for a reversal has been escalated to our airtime management team to action. Every action plan that was implement will reflect on your next statement as the service will be cancelled and outstanding balance will be adjusted.
Please find below reference number for this query: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards Edcon
Customer Experience Team
***
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for any frustrations caused due to this incident. Kindly note that the service in question (Cell C Subscription and SMS Air Subscription) was called today as requested. In addition a request for a reversal has been escalated to our airtime management team to action. Every action plan that was implement will reflect on your next statement as the service will be cancelled and outstanding balance will be adjusted.
Please find below reference number for this query: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards Edcon
Customer Experience Team
***
Edgars's reply17 Nov 2015, 11:55
Official
Hello anitamlunguza@,
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for any frustrations caused due to this incident. Kindly note that the service in question (Cell C Subscription and SMS Air Subscription) was called today as requested. In addition a request for a reversal has been escalated to our airtime management team to action. Every action plan that was implement will reflect on your next statement as the service will be cancelled and outstanding balance will be adjusted.
Please find below reference number for this query: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards Edcon
Customer Experience Team
***
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for any frustrations caused due to this incident. Kindly note that the service in question (Cell C Subscription and SMS Air Subscription) was called today as requested. In addition a request for a reversal has been escalated to our airtime management team to action. Every action plan that was implement will reflect on your next statement as the service will be cancelled and outstanding balance will be adjusted.
Please find below reference number for this query: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards Edcon
Customer Experience Team
***