MN
Mudadzho N
1 reviews | Active since Dec 2015
30 Dec 2015, 06:59
Wrong billing of account
In November I received an sms saying I owe edgars an amount of R80, I went to edgars store in Protea Glen mall to enquire as I new that my account had a zero balance. They told me that I have been registered for mobile content that has been deducting R19.99 every month. I told them to cancel it and refund my money back. Nothing has been happening, I now owe close to R200 if not more. I did went to the store again and it is not getting resolved.
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Edgars's replyOfficial
03 Jan 2016, 16:21Hello Mudadzhon ,
Thank you for raising your concerns with us. Please be advised Mobile Content is cancelled and we have send a request for Reversal to the RMCS department.
Please be advised you have other financial service on the account. If there is no payment on the account; you account will go into a default state(arrears) as there are financial services on the account.
Kindly be advised other financial service have since been on your account since 2010. If you have not requested for these financial services,kindly contact our accounts department on ***.
We apologise for the overall experience.
The reference number for your query is: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised Mobile Content is cancelled and we have send a request for Reversal to the RMCS department.
Please be advised you have other financial service on the account. If there is no payment on the account; you account will go into a default state(arrears) as there are financial services on the account.
Kindly be advised other financial service have since been on your account since 2010. If you have not requested for these financial services,kindly contact our accounts department on ***.
We apologise for the overall experience.
The reference number for your query is: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply03 Jan 2016, 16:21
Official
Hello Mudadzhon ,
Thank you for raising your concerns with us. Please be advised Mobile Content is cancelled and we have send a request for Reversal to the RMCS department.
Please be advised you have other financial service on the account. If there is no payment on the account; you account will go into a default state(arrears) as there are financial services on the account.
Kindly be advised other financial service have since been on your account since 2010. If you have not requested for these financial services,kindly contact our accounts department on ***.
We apologise for the overall experience.
The reference number for your query is: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised Mobile Content is cancelled and we have send a request for Reversal to the RMCS department.
Please be advised you have other financial service on the account. If there is no payment on the account; you account will go into a default state(arrears) as there are financial services on the account.
Kindly be advised other financial service have since been on your account since 2010. If you have not requested for these financial services,kindly contact our accounts department on ***.
We apologise for the overall experience.
The reference number for your query is: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***