1 reviews | Active since Dec 2012
Wow what a disappointment
Two days and the amount of complaints is unbelievable! I have had ongoing problems with not receiving Statements, I keep getting told this will be sorted, we can only wait and see. I than logged onto your website only to find out that the details you have on the site are from when I first opened my account. That was 11 years ago. In that time, I always made the effort to e-mail your company and update my details as life happened. You must either find the details on your own or accept the fact that you do not have them.<br> <br> While going through all these complaints It seems clear that the reason I have not received my statements was because in fact you have been deducting some hog wash air time subscription, again I have e-mailed your department and still waiting for a response. <br> <br> To everyone reading this I pose this suggestion to you. South Africa has the consumer protection act, If you receive no response or conclusion from this company report them to the ICASA and NCC Ombudsmen.<br> <br> I have requested written proof to allow the deductions, I await the response and now the response to this post.
We tried contacting you at 03:46 PM but we couldn't reach you.
It is with great displeasure to hear that you were enrolled for Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to RMCS department to cancel Mobile Content Subscription and reverse the amount back into your account. Please note we take such queries very seriously as it is a violation to our customer's rights.
Once the Subscription is cancelled and the amount debited is reversed, you will be contacted shortly.
Please note we have emailed you the latest statement and we must sincerely apologise for the frustration caused. With regards to the new website, please note you need to re-register again and you will be able to view your statements. For any details update, please send an email to ***.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 03:46 PM but we couldn't reach you.
It is with great displeasure to hear that you were enrolled for Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to RMCS department to cancel Mobile Content Subscription and reverse the amount back into your account. Please note we take such queries very seriously as it is a violation to our customer's rights.
Once the Subscription is cancelled and the amount debited is reversed, you will be contacted shortly.
Please note we have emailed you the latest statement and we must sincerely apologise for the frustration caused. With regards to the new website, please note you need to re-register again and you will be able to view your statements. For any details update, please send an email to ***.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***