1 reviews | Active since May 2011
Wow!!!Excellent Response&Feedback & Cust.Service
I seriously had received such pathetic Customer Service in one day from the 2IC Manager Sandra&her colleague Jode@the Customer Service Desk.It was all about assisting me with a size\34"in a men's Jeans &their help was to no avail &Sandra insisted they \""NEVER\"" had any further stock& asked me2 go2 The Sale Store in West STreet where I went to &this Sale STore keepsmore junk than any clothing you would really desire. I then went 2 the Main Store in West STreet & was assisted by a Manager Khulani who also tried 2 assist me buthen said he was going to be on night shift & had promised 2 ph me back after a follow-up but did not.i phoned back 2the Gateway Store & was assisted by a Child named LlewelynJohn who went the extra mile4me & paid attention 2 all what I related 2 him & then phoned me back & confirmed that \""He did not only locate this pair of jeans but also had this pair of jeans in his hands& he found this jeans with help from staff on the floor.\"" Really amazing2find this caibre of staff in a store like Edgars Gateway.I def. have never found help&Good Service in this store as you would never find staff in their dept.&if you did their cust service \"":STINKS.\""Store Mngr is nevr found"""
Thank you for taking your time to write us this wonderful compliment. It is such feedback that enable our staff to go the extra mile for our customers. We are pleased you received such outstanding service from Llewelyn and we have send the compliment to the store manager for acknowledgement and recognition.
Please find your reference number: ***/GO
Thank you again for bracing us with such positive feedback.
Kind regards.
Edcon customer experience team.
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Thank you for taking your time to write us this wonderful compliment. It is such feedback that enable our staff to go the extra mile for our customers. We are pleased you received such outstanding service from Llewelyn and we have send the compliment to the store manager for acknowledgement and recognition.
Please find your reference number: ***/GO
Thank you again for bracing us with such positive feedback.
Kind regards.
Edcon customer experience team.
***
