Would rather drive 150km before using local Edgars

I am more disgusted that I felt like I was treated like a ********. I was the paying customer that found an item with the sales items, but after calling staff to look at it and see that I have grounds to insist Edgards sells the sneakers at the sale price. I even had 2 customers in the store walking by agreeing with me. Management and staff just kept pulling up their arm with no solution except for me paying the full price, although I as a paying customer was mislead. I was so disgusted I got in my car and went and spent R5000 at Edgards in Tygervalley. I have one item I bought the wrong size. Edgars Active is keeping it for me and ready to send it to Herm****, BUT guess what, nobody ever picks up the phone at that store. I can confirm this from personal experience since last year and not another Edgars branch feels the same. WHAT is happening to the good service we are used to at EDGARDS. Frankly, its only Herm**** with the problem, it seems. They don't have enough staff on the floor assisting custormes. On just always seeing a few at at time taking a break at the back and appearing near the till in total daze. Relaxing and just sitting around . The store is a DISGRACE