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Nokuthula N
1 reviews | Active since Feb 2015
26 Dec 2015, 13:56
Worst shopping experience
I went to shop at Steve Madden in Edgars and l received bad service from their sales person at the ladies section. I asked her if the pair of shoe she had given me was the last pair and she literally gave me her back and started talking to her friends. When l raised the issue with her manager she started shouting and refused to apologize. This greatly affected my shopping experience.
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Replies (1)
Edgars's replyOfficial
29 Dec 2015, 16:52Hello Nokuthula89,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply29 Dec 2015, 16:52
Official
Hello Nokuthula89,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have notified the store manager of the lapse in service. All concerns will be addressed so to avoid the re-occurrence of this nature.
We are hoping to be off much better service to you next time you visit our store
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,