1 reviews | Active since Feb 2017
Worst Service recieved, Edgars Mobile
<p>I bought my Phone a Hisense F20 last week of November and took it in for warranty as it had a software problem ,during first of january. It was first sent back asking for the box. I returned it, and informed them I do not have the earphones they . They said they cannot repair it without them so I sent earphones in hope for a repair under warranty. I have been calling every week with the same response of " still under assessment" it has been a total of 6 weeks now with no progress. I have called today and was asked " would I rather they recall the phone and not repair it at all" it was very rude. I have recieved no help. And regret purchasing a phone from this store.</p>
We have escalated the complaint to the Edgars Mall of the South management to address as our valued customer is not happy that you have not received proper feedback on th cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Mall of the South management to address as our valued customer is not happy that you have not received proper feedback on th cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Mall of the South management to address as our valued customer is not happy that you have not received proper feedback on th cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Mall of the South management to address as our valued customer is not happy that you have not received proper feedback on th cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Thank you very much to management, especially a professional gentleman named Peter for responding so quickly. My problem is now resolved and the phone has been sorted out and returned.
Thank you very much to management, especially a professional gentleman named Peter for responding so quickly. My problem is now resolved and the phone has been sorted out and returned.