JW
JANA W
1 reviews | Active since Jul 2015
22 Jul 2015, 11:04
WORST SERVICE IN THE WORLD!!!
An Edgars Club VIP Membership Fee was charged to this following account number ***. We phoned Edgars to cancel this service as we did not agree for this service and asked for a copy of the agreement. We still haven't received anything, we have send many many many emails and just no response or anything. <br> <br> How can they just bill something and not provide the proof of agreement. They are very fast to reverse the charges but can't provide any proof. we need the proof of agreement asasp
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Edgars's replyOfficial
24 Jul 2015, 10:03Hello Janadewet,
It is with great displeasure to hear that you were enrolled for CLUB membership without your consent. Please be advised we take such queries very seriously, thus we have referred this query to the accounts department for investigation. The amount debited has been reversed and call recordings have requested. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you were enrolled for CLUB membership without your consent. Please be advised we take such queries very seriously, thus we have referred this query to the accounts department for investigation. The amount debited has been reversed and call recordings have requested. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Jul 2015, 10:03
Official
Hello Janadewet,
It is with great displeasure to hear that you were enrolled for CLUB membership without your consent. Please be advised we take such queries very seriously, thus we have referred this query to the accounts department for investigation. The amount debited has been reversed and call recordings have requested. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you were enrolled for CLUB membership without your consent. Please be advised we take such queries very seriously, thus we have referred this query to the accounts department for investigation. The amount debited has been reversed and call recordings have requested. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***