Worst service imaginable

<p>I recently visited Edgars and upon paying of the balance on my account I requested a paid up letter. I was told by a lady I spoke to working at Edgars head office that I would receive my paid up letter within 48 hours. I didn't receive that letter within that 48 hours so I went back to Edgars, to get an answer. This time another lady from Edgars head office spoke to me and she apologized extensively. She said that I would receive this paid up letter within 5 minutes. It's been a week and the letter hasn't arrived. If customers are late with payment aren't we penalized? So what happens in this instance? And both ladies who I spoke to confirmed my email address so there's no excuse. </p>