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Shanice N

1 reviews | Active since Mar 2019

09 Mar 2019, 13:56

WORST SERVICE I HAVE EVER RECEIVED

I have received such poor service from Edgars ,I settled my account in full as per settlement quote that was sent to me by a Virgina Mazibuko a week ago (8 days to be exact) and have not received any feedback after sending the proof of payment to 3 different email address all belonging to Edgars employees and calling them over 10 different times being sent from pillar to post.

No one seems to understand what is the delay or the hold up. #upset customer - cant wait till this is resolved so i never have to deal with Edgars again. #just spent 28 minutes on the phone with a Sibusiso from collections who told me to wait a further 3 days.

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Replies (1)
Edgars
Edgars's reply09 Mar 2019, 14:50
Official
 Thank you for sharing your service experience with us. We apologise for the inconvenienced please be advised that we have escalated your query through to our Financial services Department to assist feedback will be provided within the next coming 48hours. 

Kind regards 

Customer experience Team